Shipping Information
In-Stock Items
Most orders for in-stock items begin the order process as soon as the online purchase is completed within the cutoff time. Your in-stock item will be shipped once the item is located, your payment is approved and the receiving address is verified. After your order leaves our warehouse, delivery times vary according to the shipping method you select during checkout and the location of your shipping address. Please note that business days are Monday-Friday, excluding federal holidays within the United States.
Backordered or Advanced Sale Item
Backordered or advanced sale items are items that are not yet in stock, but available for advanced purchase on our site. A backordered item is shipped directly to you once it is in stock. You will be notified of the status of your backordered item via email. Expected shipment time (for example, "advanced sale: buy now for shipping in 4-6 weeks") is indicated on the product detail page. After your order leaves our warehouse, delivery times vary according to the shipping method you select during checkout and the location of your shipping address.
Shipping and Handling
Please refer to the following shipping options below. Each shipping option has its own restrictions and charges that will be applied to your order. Generally, you will have the option of upgrading your shipping method for faster delivery (such as two day or three day service). If you choose to upgrade your shipping method to express or 2-day shipping, your order must be received and clear credit authorization by 11:00am Eastern time or your order may not be processed until the following business day. Business days are Monday-Friday, excluding federal holidays within the United States.
Shipping Rates and Policies
Free Shipping on Orders over $99.00 (United States only)
One Day Handling Time, Place Order Before Shipping Cut-Off (11 AM EST)
| DESTINATION | TYPE OF DELIVERY | DELIVERY TIME | SHIPPING FEE |
|
United States (48 contiguous states) and Australia |
Standard Delivery | 7-10 business days | $ 8.95 |
| Express Delivery | 3-5 business days | $ 24.95 | |
| 2-Day Shipping |
2 business days (Monday to Friday only) |
$ 39.50 | |
| Alaska and Hawaii | Standard Delivery |
7-10 business days |
$ 10.95 |
| Express Delivery | 3-5 business days | $ 26.95 | |
| 2-3 Day Shipping |
2-3 business days (Monday to Friday only) |
$ 41.50 | |
| US Minor Outlying Islands | Standard Delivery |
7-10 business days |
$ 10.95 |
| Express Delivery |
3-5 business days |
$ 26.95 | |
| Canada | Standard Delivery | 7-10 business days | $ 19.95 |
| Express Delivery | 4-6 business days | $ 24.95 | |
| Europe (except United Kingdom) | Standard Delivery | 7-10 business days | $ 26.95 |
| Express Delivery | 4-6 business days | $ 41.50 | |
|
UK and Worldwide (except blacklisted countries) |
Standard Delivery | 7-10 business days | $ 24.95 |
| Express Delivery | 4-6 business days | $ 39.50 |
The Cutoff time for Express and Overnight Deliveries is 11:00 AM EST. Express orders entered by 11:00 AM will ship the same day. Ground orders will normally ship within 24hrs. Exceptions to this would be a holiday weekend and during the Christmas season.
Shipping Restrictions
1. Orders shipping to an APO or FPO military address may only be shipped via the U.S. Postal Service and cannot be expedited. Please note these orders may take up to 21 days for delivery.
2. All expedited orders require street address.
3. Please note, international orders are subject to duties, customs, and value added taxes. if you are shipping your order outside of the Continental United States, as a condition of sale, you acknowledge and agree that title to your order transfers to you after exportation from the united states and immediately prior to importation of such order at the border of the ship to location and assume all risk and responsibility for the import clearance, duties, and delivery to final destination. These charges must be paid upon receipt of your order. Be sure to verify the additional cost you may incure with the authorities of the country the order is being shipped to.
4. We have chosen not to ship to some countries for a variety of reasons (our carriers do not deliver there, we have products that cannot be easily shipped to these countries or we have had a high rate of fraudulent orders coming from these countries). We appreciate your interest in MTS Derma Rollers, and we would like to apologize for any inconvenience this may cause.
These countries are: Albania, Algeria, Haiti, Iran, Iraq, North Korea, Libya, Nigeria, Oman, Somalia, Sudan, Yemen
Cancellations
MTSRoller® also protects both the company and consumers. This will encourage you to have confidence in buying online. All our customers are entitled to 100% Money-back Guarantee; your satisfaction is our no.1 priority. We will provide a refund for the product within 30 days of purchase. As much as possible, you must return the item/s, unopened or at least in its original packaging to us to the address given on the Returns and Exchanges page.
For cancellations of orders, orders cannot be cancelled if the warehouse has shipped it and are en route to destination. The customer will pay the costs of returning the item/s to us if the order has been received (by Recorded delivery post). If the goods are faulty, we will fully refund your money or offer a replacement and we will pay the cost of returning the product to us.
You have a statutory duty of care for all goods while in your possession and you must take reasonable care when returning goods. Non-compliance to our requirements may affect your right to cancel and a refund.
